Terms of sales
The amount of the stay has to be paid in full at the booking. Upon receipt of the payment within 7 days of your request, you will receive an exchange voucher to be given when you arrive, on which will appear the practical information of your stay. Please note: your booking option can be cancelled in case of delay in payment of the stay, the option period being fixed at 7 days.
2. ACCEPTED MEANS OF PAYMENTS
- Bank transfer: LCL bank ; RIB (bank account details) : 30002 02838 0000072817T 69 IBAN : FR46 3000 2028 3800 0007 2817 T69
- Credit card: Eurocard, Mastercard, Visa
The number of people per unit in our rates corresponds to the maximum occupancy allowed given the equipment available. It cannot be exceeded for security and insurance reasons.
4. CANCELLATION AND MODIFICATION
a. Change or cancellation of stay by yourself BEFORE your arrival: In case of serious illness, serious accident or death and on presentation of a medical certificate or death the specific hut guarantee will reimburse you the whole of your payment. For any stay cancelled more than 30 days before the date of arrival, and not being part of the cancellation clauses mentioned above, we will retain the equivalent of 30% of the stay. Between 30 and 8 days before the stay, 60% of the amount will be withheld. For any stay cancelled within the 7 days preceding the date of arrival, interrupted or not consumed for any reason whatsoever, the entire amount of the stay booked will be indebted or will remain acquired by Les Cabanes au Bois d’Orient.
b. Modification or cancellation of stay by Les Cabanes au Bois d’Orient BEFORE your arrival: In case of an orange weather alert, with external events announced, independent of our will, such as bad weather or storm, management reserves the right to cancel your stay for security reasons. In this context, we will propose you to postpone your stay in a hut to a later date, within the current 12 months. Modification or cancellation of stay by the customer.
c. Modification or cancellation of stay by Les Cabanes au Bois d’Orient ON SITE:
In case of orange weather alert, with external events announced, independent of our will, such as bad weather or storm, the management reserves the right to cancel your night in the cabin, for security reasons. Accommodation in other types of accommodation will be offered according to our availability and without extra charge, and in this case only, you will receive a 50% discount on a future equivalent stay in a hut within the current 12 months. No further compensation may be claimed. Only if we do not have a relocation solution available, the entire amount paid will be refunded to you (cancellation guarantee deducted) or a postponement of date will be proposed to you, within the current 12 months.
d. Modification or cancellation of stay by yourself ON SITE:
In the case of a refusal to access your hut (fear, vertigo, etc.), a rehousing in other types of accommodation will be offered according to our availability and without charge. No further compensation may be claimed. If we do not have a relocation solution available to offer you the full amount paid will be refunded.
The rates shown on our website or our brochures are inclusive of all taxes, excluding tourist tax. Our prices are calculated on the basis of the VAT rates in force and are therefore subject to change according to their evolution. However, the price indicated to the customer at the time of booking is valid and cannot be changed under any circumstances, unless the customer changes the parameters of his booking (change in type of accommodation, number of persons, dates of stay and/or addition/withdrawal of benefits).
The age of the children is calculated in relation to their birthday and the start date of the stay. An official document justifying the age of the children may be requested at the beginning of the stay.
7. PARTICULAR CONDITIONS
Any reservation with a voucher or a gift card can be used in one and only time, non-refundable, editable under the conditions stipulated in article 4. Les cabanes au Bois d’orient offers atypical accommodation, without water or electricity for most of its cabins. It cannot be held responsible for an early departure due to cold, humidity, or other reasons related to comfort. The customer must bring adequate clothing and additional coverage if necessary.
Pets are not allowed in our cabins.
9. VALUABLE ITEMS
It is recommended not to leave any valuable items in the accommodation.
Any claim relating to a stay must be sent by registered letter with acknowledgement of receipt within 30 days of the stay to the following address: LCBO – 27 route de Villy en Trodes – 10140 Briel sur Barse
11. PRACTICAL INFORMATION
To prepare your stay : it is essential to have a mobile phone charged, as well as your own sleeping bag.
48h before your arrival we kindly ask you to agree on a time of arrival among the slots offered (by mail or by telephone indicated on your voucher).
When you arrive, an instructor will be awaiting you at the Reception. In case of late arrival or last minute incapacity, it is imperative to notify our services. A participation fee of 10 € per hut will then be charged extra per hour
On your arrival we will ask you for a security deposit of € 50 per hut to cover the cost of damaged or missing equipment and a restoration of the premises. Payable by cheque, it will be returned to you on departure.
During your stay, we ask you to follow all safety instructions as explained by our instructor.
A guestbook is at your disposal in each hut, to collect your impressions.
On the day of your departure, the cabins must be vacated before 11am. You are asked to leave the place as clean as possible and return the entrusted material to the place indicated. You are expected at the Reception for the final formalities.
12. GIFT VOUCHER
The gift vouchers are valid for one year from the date of purchase (completion of the stay). After one year, the gift voucher will expire.
As a reminder, all the sums paid for the purchase of a gift voucher not used will remain acquired for Les Cabanes au Bois d’Orient. Vouchers are non-refundable.
Denomination : L.C.B.O.
Address: LES CABANES AU BOIS D’ORIENT, 27 RTE DE VILLY EN TRODES 10140 BRIEL-SUR-BARSE
Mail : email@example.com
Phone : 0782497070
SIRET number : 79977164700010
OVH – 2 RUE KELLERMANN 59100 ROUBAIX
M. Maxime GOULEY
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